By using our exchange service, you agree to the terms and conditions set out below. Please read them carefully.

This website is owned and operated by The FX Company (referred to as “we” or “our” “us” “The FX Company”).

The FX Company is a trading name of Travel FX Limited. Travel FX Limited are a Registered Money Business with H.M. Revenue & Customs under number: XEML00000119581.

Travel FX Limited registered office is at 1st Floor, Jebsen House, Ruislip, Middx, HA4 7BD.

This page contains the terms and conditions for use of the FX Company website (www.thefxcompany.co.uk)

Using this website indicates that you accept these terms and conditions which are legally bound.

These terms must be agreed to each time an order is placed.

Please read this document very carefully before using our website.

The FX Company has the right to make any amendments to these terms and conditions at any time without prior notice and it is your responsibility to check these terms and conditions regularly in case of any changes made by us.

All purchases made are subject to our full terms & conditions, below.

Nothing in these conditions affects your statutory rights as a consumer.

Document content

1. Our Service
2. Authenticity
3. Completing an order
4. Price & Payment
5. Sending your currency
6. Payment to you
7. Returns & refunds
8. Anti Money Laundering
9. Force Majeure
10. Limitation of liability
11. Privacy
12. Other questions

1. Our Service

Our website is only intended for use by people in the United Kingdom. By placing an order through our site, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts. You must be the rightful owner of the banknotes you want to exchange, or you must have permission from the rightful owner(s) to exchange them.

By agreeing to our terms and conditions, you agree that we may undertake appropriate checks (including electronic checks) to verify your identity. We may decline to complete your order if we cannot verify your identity or for any other reason at our discretion.

2. Authenticity

Our exchange service must not be used for counterfeit banknotes, or for banknotes for which there is a reasonable doubt about their authenticity. We do not accept specimen banknotes or banknotes that have been deprived of their value, e.g. by punched holes, defacement, shredding, anti-theft dye or stamps. We do not accept any coins, EUR 500 & 200 notes and CHF 1000 notes. All banknotes submitted for exchange must have all the required safety features (watermark, security thread, optically variable ink, raised intaglio printing). When there is reasonable doubt about the authenticity of a banknote, we may refuse to exchange the disputed banknotes, which may be sent back at the client’s request and at the client’s expense. Standard Royal Mail Special Delivery post rates apply. The bank note/s in question will be sent insured unless at the client’s request, expense & risk.

3. Completing A Buy Back Order

You may use the service to place an order for buy back of currency.

To place an order, you should enter your currency requirements into the currency converter on the site and follow the steps on the screen. You are responsible for entering correct information and we will not be responsible for any losses that you may suffer because of your error.

You may edit your order or correct errors up to the point that you submit your payment details in respect of your order.

After placing an order, you will receive confirmation from us that we have received your order. You will then receive a further email once we have received your currency in our offices.

Your order constitutes an offer to purchase currency subject to our acceptance. Our confirmation constitutes acceptance of your order.

All orders are subject to the acceptance of the returned currency and/or any limits or restrictions imposed by us or by regulation or law from time to time.

Orders may be placed at any time but will be processed during the hours of 9.30am to 4.30pm Monday to Friday excluding bank holidays in England. Any order placed outside working hours will be processed during working hours on the next working day.

Once an order has been placed you will be unable to edit the order. You will need to contact us to cancel the order so that a new order can be placed. Please do so by using our contact us page.

4. Price And Payment

The price of any currency will be as quoted on our site from time to time, except in cases of obvious error.

The rate of exchange applicable to the currency is displayed on the currency converter. Exchange rates are updated frequently on our site in accordance with updates in the wholesale market. Rate updates will be subject to a delay according to our pricing policy in force at the time of your order. The rate of exchange applicable to the currency is subject to your acceptance, and if you do not accept the rate of exchange offered to you, you are not required to continue with your order. Your order will be completed at the rate on the day of receipt to our office. This may differ from the rate offered on the website at the time of ordering. By posting your currency to us you accept this may be a lower amount than you were quoted.

Payment for all currency orders completed will be by bank transfer only.

There is no charge made by The FX Company for processing the payment.

We do not charge any commission in respect of your order for currency.

Due to exchange rate fluctuations, The FX Company has the right to cancel any orders without warning.

Due to Money Laundering Regulations, we may request you send us a copy of your passport or other documents to support your order. If these are required we will email you to request them.

5. Sending Your Currency To Us

The shipping of banknotes submitted to us for exchange is at the risk of the customer. We cannot be held responsible for items lost in the mail, which is why we encourage customers to use a tracked and signed for delivery service such as the Royal Mail special delivery service and insure the parcel to its correct value.

Please be aware, that of the huge volumes of letters and packets Royal Mail handle, very few encounter a problem along their way – and they take every single failure seriously.

On the rare occasion of Royal Mail losing your order, as long as you have sent it correctly by special delivery, then it will be fully insured and you will have to contact them to make a claim. They will not deal with us in this matter as we are not their customer – you are.

6. Payment To You

To make a payment, we need correct payment details, such as sort code and a bank account number. Incorrect or missing payment data on the exchange form may result in payment delays, payments credited to the wrong account, or bank charges applied by the receiving bank. We are not responsible for any of these costs in the case of the submitted payment details being wrong or incomplete. Any costs resulting from incomplete or missing payment information will be passed on to the customer.

Customers must be prepared to wait up to 5 working days for payment to reach their account.

7. Return And Refunds Policy

Our service includes comprehensive checks to ensure that you receive the correct refund. However, we do not guarantee that our service will be error free and you acknowledge that from time to time errors may be made. Where you have received an incorrect payment because of our error, we will work with you rectify the error in a timely manner.

8. Anti-Money Laundering

To use our service, you must comply with all applicable laws and regulations, including those relating to anti-money laundering regulations.

If you fail to do so we reserve the right to prevent you from using our service.

In order to enable us to comply with our anti-money laundering and other legal obligations and our internal risk and fraud policies, We may ask to you for further information and identification (such as proof of your residential address).

Should your order fail our Anti Money Laundering process checks or fail for any other reason and you require the bank notes to be returned to you, you understand that they may not be the banknotes you originally sent to us and that any return will be at your expense.

HM Government publish a list that you can view here https://www.legislation.gov.uk/uksi/2021/392/regulation/2/made of countries that if you chose to travel to may require us to undertake further diligence checks of your purchase. Should this be the case we will contact you to obtain the information we require. We recommend that you check this list prior to ordering.

We are prohibited from supplying to you or buying from you any currency in connection with travelling (to or from) the following countries - Afghanistan, American Samoa, Belize, Guam, Iraq, Lebanon, Libya, Myanmar (Burma), Russia, Samoa, Somalia, South Sudan, Sudan, Tunisia, Ukraine, US Virgin Islands, Venezuela, Yemen, Cuba, Iran, North Korea (People’s Democratic Republic of Korea) & Syria. (or certain individuals, entities or governments subject to sanctions restrictions). Should you continue to place an order involving any of these currencies for either buying or selling, your order will be cancelled in line with our terms and conditions. We are prohibited from supplying to you or buying from you any currency in connection with the following industries; crypto, gambling, firearms or production of adult content industries. Should you continue to place an order involving any of these industries for either buying or selling, your order will be cancelled in line with our terms and conditions.

Information we may collect from you:

Information that you provide by filling in forms on our Site www.thefxcompany.co.uk. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services.

Details of transactions you carry out through our Site and of the fulfilment of your orders.

We may collect information about your visits to our Site.

We use information held about you in the following ways:

• To ensure that content from our Site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• We may also use your data to provide you with information about goods and services which may be of interest to you and may contact you about these by email.

If you do not agree to us using your data for marketing purposes, please inform us of this by unticking the relevant boxes on the registration form.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 2018.

9. Force Majeure

We cannot accept liability for delay or non-fulfilment of any term of the Terms and Conditions caused by force majeure, war, rioting, strike, lock out, accident, fire, flood, heavy snowfall, financial/banking collapse, network outage, power blackout, acts of terrorism or any other cause not directly within our reasonable control.

10. Limitation On The FX Company Liability

The FX Company shall make every effort to process orders placed via this Service without any delay. However, by agreeing with our terms and conditions, it is understood that delays can sometimes occur due to technical problems or matters out of the control of The FX Company.

The FX Company excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that The FX Company caused the Customer to suffer loss.

When determining if The FX Company has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by The FX Company as the actions of third parties. The FX Company will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.

The FX Company reserves the right always to refuse to process any Currency orders at any stage.

It is understood that you have read, understood and accepted our Terms and Conditions prior to placing your order and will not hold The FX Company responsible for delayed or non-payment of your currencies caused by factors beyond the control of The FX Company. This does not affect your statutory rights.

11. Privacy

Please see our specific privacy policy.

Collection of Information

In order to provide the Client with the Services, the Company must collect certain Personal Information about the Client or the Authorised Signatories of the Client and obtain their consent in relation to the handling of such Personal Information. The Client hereby gives that consent or warrants that it has obtained that consent from each Authorised Signatory. The Client also agrees to provide upon request all such information in relation to its financial and business affairs and/or identity, as the Company may reasonably require.

Use of Information

The Client hereby authorises the Company to collect, use, store or otherwise process any Personal Information concerning the Client and in particular, agrees that the Company may use all such Personal Information, including the information referred to in clause 10.4, for the purposes of complying with its obligations under any AML Regulations and for any other purpose directly related to the provision by the Company of the Service.

Identity Verification

The Client may be required to provide evidence to verify its identity or the identity of its Authorised Signatories. If the Company is not satisfied with the information provided by the Client, it may request additional information. The Company will not accept a Client Application and the completion of Services will not be available to the Client unless and until verification procedures have been completed to the satisfaction of the Company.

Information correct

The Client must ensure that all information provided to the Company is accurate and up-to-date at all times. Any changes must be advised to the Company as soon as practicable.

Protection of Information

The Company collects and stores all information electronically and takes reasonable steps to protect such information from unauthorised access, misuse, loss or destruction. The Company shall in no way be liable to the Client for any loss or damage the Client may incur as a result of the loss or theft of such information held by the Company.

Retention of Information

Any information collected by the Company, including telephone recordings or transcripts, may be kept or destroyed in accordance with normal Company procedures.

Recording phone conversations

The Parties consent to the electronic recording by either Party of telephone conversations between them without an automatic warning tone and the utilisation of such recordings as evidence by either Party in any dispute or anticipated dispute between the Parties or in relation to any dealings between the Parties.

12. Questions About Our Terms And Conditions

If you have any questions about this Agreement, please contact us via our contact us page.